PayPal Billing: Update Username

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    rbatsuli
    Asked on June 11, 2020 at 06:15 PM

    Would like Username to be CeaseFireProds instead of RBatsuli. How do I update this?

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    roneet
    Answered on June 11, 2020 at 09:10 PM

    I can see that you are paying your monthly subscription through PayPal.

    Your PayPal subscription is tied to your current username so it needs to be canceled before changing the username.

    Please cancel your subscription to downgrade your account to Free so that we can change your username.

    Guide:  https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    You can then upgrade the account again once we change the username.

    Guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account 

    Please note that if you had custom URLs, they will no longer work now that the username has been changed. So you will have to create them again.

    Guide: https://www.jotform.com/help/261-How-to-Create-a-Custom-URL-of-a-Form

    Thanks.

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    rbatsuli
    Answered on June 12, 2020 at 11:56 AM

    Hi roneet,

    I have downgraded my account. What are my next steps for my username to change to CeaseFireProds

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    roneet
    Answered on June 12, 2020 at 01:09 PM

    Based on your request, we have updated the username to CeaseFireProds.

    Also, we have refunded the Bronze monthly subscription. You can upgrade your account once again with the same plan.

    The refund should be processed in 3-7 working days.

    Thanks.