How do the forms come into the inbox?

  • Profile Image
    Jemma 
    Asked on June 12, 2020 at 03:51 AM

    Hi, 

    We would be interested in using this but need it for complaints. 

    Would it be possible for the form to come into the inbox with the type of complaint as he subject of the email?

    Also we use Intercom, would it be compatible?

    Thanks, 

    Jemma


  • Profile Image
    Vick_W
    Answered on June 12, 2020 at 06:25 AM

    Hey Jemma,

    Happy to help you today,

    I would like to inform you that, yes you can customize the email subject as per your requirements. Please have a look at the screenshot below.

    15919573291553538693subject.gif


    Below is the link to the help guide which explains how you are customize the email subject.

    https://www.jotform.com/help/430-How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders

    For your question related to Intercom I've created a separate ticket and will respond to it shortly. Link is: https://www.jotform.com/answers/2384952

    Thanks