Upgrade won't work

  • Profile Image
    verwaltung.eds.hn
    Asked on June 12, 2020 at 05:13 AM

    Hi there,

    I tried to upgrade the account and I got an error 3 times.

    Now the credit card got charged 3 times and the account is not upgraded.

    Please correct the booking and upgrade the account thanks in advance.

  • Profile Image
    gerardw
    Answered on June 12, 2020 at 06:44 AM

    Hello,

    If you have tried to upgrade the account "verwaltung.eds.hn", then I can see that it is still on the Free plan. We have not received any payment towards this account. Hence if amount was charged on your card, it will be reversed.

    What error did you receive while upgrading?

    Please clear your browser cache and re login into your account and then upgrade OR login into your account from an incognito/private browser window and then upgrade.

    If the card option is not working out, you can also try upgrading using the PayPal payment method.

    Let us know if you still have any further questions.