Locked out

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    Talia
    Asked on June 12, 2020 at 12:04 PM

    Help! I'm locked out of my Jotform account.  I've reset my password but I still can't get in.

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    Jovanne_A
    Answered on June 12, 2020 at 12:15 PM

    Hi, thank you for reaching out to us.

    We apologize for the inconvenience. If you recently reset your password, please make sure you are using the most updated one. HIPAA compliance accounts are usually locked out after multiple failed login attempts. I have now flushed your login attempts, and you should be able to login now. Let us know if you are still unable to access your account.