Send alternate autoresponder emails to recipients based on responses

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    Jorge Almeida 
    Asked on June 12, 2020 at 01:11 PM

    Team Jotform, 

    Love what you guys have going on over there! #KeepItUp :)


    I did run into a dilemma that I don't know if is possible with the current infrastructure. I have a client that is receiving applications for employment over one of their forms. They would like to have a portion of it go to one email address and the rest of it to go to another email address. Is it possible to capture and isolate certain fields and send them off to one email account while the entire application goes to another? 

    If not, this should definitely be on the roadmap. 

    Let me know. We appreciate your communications. :)

  • Profile Image
    Sam_G
    Answered on June 12, 2020 at 02:29 PM

    Hi Jorge,

    Thank you for contacting Support.

    Yes, that is possible. You can create multiple email autoresponders and make use of Change Email Recipient condition to trigger sending of a specific email autoresponder to a recipient based on his response to a question.

    15919864696.12 conditions.png

    You may refer to this complete guide on How-to-Send-Email-Based-on-User-s-Answer.

    Please note that the users in the Starter (FREE) plan are limited to one email recipient only. Multiple recipients are available for paid users only.