Can you please change our username?

  • Profile Image
    Asked on June 12, 2020 at 04:05 PM

    We'd like to use our company name instead of my personal name, please. Can you change it for us: 



  • Profile Image
    Answered on June 12, 2020 at 06:10 PM

    Hello @Boyd_Donna,

    Thank you for contacting our support team.

    I see that you are currently on a HIPAA complaint account and that will prevent the ability to change your username. However, it is still possible to make the change of username if you'd like.

    You will first need to disable the HIPAA compliance on your account, then you can either make the change yourself in your Profile page, or you can request that we make the change for you.

    The username BandWCompliance is available, so I do suggest that you make the change soon so that no one else takes it.

    We look forward to your response.