Not receiving pdf attachment when attachment exceeds 5mb.

  • Profile Image
    Asked on June 12, 2020 at 05:36 PM

    When I first started receiving emails with my client's submissions I would get the format that is in the body of the email but also an attachment with the PDF filled out respectively. I no longer get the PDF attachment. At the bottom of my email, it says "Because the total size is more than 5MB the uploads are not attached"

    Any help or suggestions would be helpful. I can't decrease the size of the form.

  • Profile Image
    Answered on June 12, 2020 at 10:56 PM

    The limit for email attachments has been changed from 15 MB to 5 MB. This was done to improve the reliability of the email service.

    But you still can get the attachment files.

    1. Go to your form inbox


    2. Then go down on the page and you can find uploaded file, you can download the file from there.

    1586933392Jotform Inbox - Google Chrome

    I hope this helps. Let us know if you have any questions or if you need further assistance.