Salesforce records reloaded

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    kbeisly
    Asked on June 12, 2020 at 05:49 PM

    I can't tell for certain if this is an issue on the Jotform side or Salesforce, but I had deleted a large volume of test data and multiple records just showed up again, all with today's date, even though many of these are tests I ran days or weeks ago. 

    How can I tell what records Jotform is sending to Salesforce and when?  I've seen this happen once before but it was a small number of records.  Now I have to clean up even more!

    I also just reported that my Salesforce integration had disappeared and I just rebuilt it, could that have caused all those old records to transfer again?

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    jonathan
    Answered on June 12, 2020 at 07:46 PM

    We apologize for inconvenience. If I understand correctly the problem, you were saying that you have removed Salesforce integration on the form, and then added it back again.

    Please take note that when you add back Salesforce, the existing form submission data will be transferred to your Salesforce again.

    It may update existing records and add new one depending on the settings you set.

    I hope this help. Please let us know if you need further assistance.