My Account is Suspended

  • Megan
    Asked on June 12, 2020 at 11:39 PM

    Dear team,


    Kindly need your assistance as my account is currently suspended. Kindly need your assistance to make it live again.


    Thank you.


    Regards,

    Megan

    Jotform Thread 2386660 Screenshot
  • Girish JotForm Support
    Replied on June 13, 2020 at 2:09 AM

    Hello Megan,

    Your account is suspended since all forms in your account were found using copyrighted logo:

    15920285041306 8 Screenshot 10

    Free accounts with free domain who have copyrighted logos on their form/s on their registered JotForm accounts are suspended immediately.

    In order to reactivate the account, we need to remove the logo from all forms.


  • Megan
    Replied on June 13, 2020 at 10:04 AM

    Dear Gerard,


    Thank you for the confirmation. Can you help me to remove it? For now, I think what I want is to reactivate my account first.


    Thanks.


    Regards,

    Megan

  • Niko_N
    Replied on June 13, 2020 at 1:11 PM

    Greetings Megan,

    My colleague already activated your account as indicated in your another thread below:

    https://www.jotform.com/answers/2386654

    Please make sure to remove copyright logo on all of your forms to avoid suspension.

    Thank you!