How do I keep from getting multiple form submissions?

  • Fltcrew
    Asked on June 13, 2020 at 1:04 AM
  • Richie JotForm Support
    Replied on June 13, 2020 at 5:36 AM

    To clarify, are you receiving duplicate submission or do you your form respondents to only submit the form once?

    If you want your form respondents to be able to submit the form once, you can enable unique submissions in your form settings.

    https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form

    Please check it out and let us know if this fits your requirements.

  • Fltcrew
    Replied on June 13, 2020 at 6:18 AM

    I am getting duplicate submissions and I'm pretty sure it's because the page is refreshing in mobile browsers. I want my users to be able to save the data that is in the form because they use the form frequently and some of the data remains the same for them. I just want to stop getting the duplicate submissions.


    Thanks, 

  • Girish JotForm Support
    Replied on June 13, 2020 at 8:02 AM

    Yes, it is possible that when the page is not closed properly while submission and when reopened, loads the page again causing a duplicate submission.

    To prevent that, you can set up Unique submission option in your Form settings as mentioned by my colleague above. This will prevent multiple submissions on the form, while allowing your users to save the data too, while filling the form.

    Here is the related link again: How-to-Set-Unique-Submissions-on-a-Form 

  • Fltcrew
    Replied on June 15, 2020 at 5:39 AM

    I tried that - I went in and set it to 'check cookies only.' When I had it set that way, it would only let me submit the form once. I need to be able to submit the form multiple times, I just want a way to prevent it from inadvertently submitting when the page is refreshed or the user opens the page while there is data saved in the form.

  • Girish JotForm Support
    Replied on June 15, 2020 at 7:06 AM

    Hello,

    In that case, you can try out any of the below options:

    1. You can set unique questions based on your form fields - https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question 

    2. Setup a captcha field on the form - https://www.jotform.com/help/205-How-to-Add-a-Captcha-Field 

    Do try these and let us know if it helps.