Form data to Dropbox for HIPAA form

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    wpearl007
    Asked on June 13, 2020 at 09:36 AM

    I have linked a form to dropbox. however when I open the submitted form in dropbox all I can see is one page with one of the field names but no data.  Please advise

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    Patrick_R
    Answered on June 13, 2020 at 11:44 AM

    Hi! Allow me some time to me look into this. I'll get back to you shortly with an update.

    Thank you!

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    Patrick_R
    Answered on June 13, 2020 at 11:52 AM

    Hi! I noticed that you're using our HIPAA account. As far as I know PHI fields cannot be passed via integration to third-party apps like Dropbox.

    Q) Are all of your form fields marked PHI?

    Awaiting your response.

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    wpearl007
    Answered on June 13, 2020 at 03:28 PM
    I think it has to do with the template.  When I created my own form from scratch it worked fine.
    On Saturday, June 13, 2020, 11:52:52 AM EDT, Jotform wrote:

    New response received#yiv8978347778 p img {max-width:100%;} A new response has been received: Answered by Patrick_R

    Hi! I noticed that you're using our HIPAAaccount. As far as I know PHI fields cannot be passed via integration tothird-party apps like Dropbox.
    Q) Are all of your form fields markedPHI?
    Awaiting your response.
    View this thread on browser » Unsubscribe Thread 1592063571
    ...
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    Patrick_R
    Answered on June 13, 2020 at 07:22 PM

    Hi! I tested a cloned version of your form, integrated it to Dropbox and I successfully received a PDF copy of filled-in data in my Dropbox account (as shown in the following screencast).

    1592090504Screencast 2020-06-14 04-42-21

    PHI fields aren't normally sent to the integrated Dropbox account (as far as my tests show). BTW, if you don't have PHI fields, then re-integration might help (remove the Dropbox integration and then add it back).

    1592090416chrome-capture (52).jpg

    Please try it and let us know if it doesn't help.

    Awaiting your response.