Form data to Dropbox for HIPAA form

I have linked a form to dropbox. however when I open the submitted form in dropbox all I can see is one page with one of the field names but no data.  Please advise

Hi! Allow me some time to me look into this. I'll get back to you shortly with an update.

Thank you!

Hi! I noticed that you're using our HIPAA account. As far as I know PHI fields cannot be passed via integration to third-party apps like Dropbox.

Q) Are all of your form fields marked PHI?

Awaiting your response.

I think it has to do with the template.  When I created my own form from scratch it worked fine.
On Saturday, June 13, 2020, 11:52:52 AM EDT, JotForm wrote:

New response received#yiv8978347778 p img {max-width:100%;} A new response has been received: Answered by Patrick_R

Hi! I noticed that you're using our HIPAAaccount. As far as I know PHI fields cannot be passed via integration tothird-party apps like Dropbox.
Q) Are all of your form fields markedPHI?
Awaiting your response.
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Hi! I tested a cloned version of your form, integrated it to Dropbox and I successfully received a PDF copy of filled-in data in my Dropbox account (as shown in the following screencast).

PHI fields aren't normally sent to the integrated Dropbox account (as far as my tests show). BTW, if you don't have PHI fields, then re-integration might help (remove the Dropbox integration and then add it back).

Please try it and let us know if it doesn't help.

Awaiting your response.