What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to receive Email Notification

    Asked by springbankpetresort on July 07, 2013 at 05:19 PM

    Is there an ETA on when this will be resolved? I have a number of forms that require the email notifications to be sent out and they are starting to pile up. I tried the solution that you posted about changing the senders email address to noreply@jotform.com but am still not getting anything. 

     

    Thanks

    Mat

    email email notification JotForm email notifications thanks
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    Answered by springbankpetresort on July 07, 2013 at 05:22 PM

    The following emails seemed to be blocked currently:

    spr.forms@gmail.com
    spr.exs.cust.form@gmail.com
    spr.new.cust.form@gmail.com

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    Answered by chrisjaeger on July 07, 2013 at 05:32 PM

    Ditto!

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    Answered by khrisell on July 07, 2013 at 05:56 PM

    Hello,

    spr.forms@gmail.com is NOT in the bounce list I have removed spr.exs.cust.form@gmail.com and spr.new.cust.form@gmail.com from the bounce list and you should be able to receive email now.

    Please refer to this guide to prevent this issue to happen in the future.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    We are very sorry for any inconvenience that it may have caused you.

    Kindly try the test email and let us know if problem persists.

    Thank you for using JotForm.



    We are very sorry for any inconveniences that it may have caused you.
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    Answered by springbankpetresort on July 07, 2013 at 06:22 PM
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    Answered by khrisell on July 07, 2013 at 06:28 PM

    The last response you have sent was blank. Kindly re-send the message so that I can assist you further. Thank you

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    Answered by springbankpetresort on July 07, 2013 at 06:29 PM

    Sorry didn't mean to send that off. Error on my part. 

     

    Everything appears to be working properly now. Thanks!