What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I am unable to receive email notification.Asked by hunsong on July 07, 2013 at 05:23 PM
i am using 3 form with my user name
none od them sending me email anymore from 7/7/2013
please fix asap
Hello,firstname.lastname@example.org is NOT in the bounce listMake sure that all of your form's email alerts (on each form) are set this way
-SENDER EMAIL : email@example.com
Kindly check this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues
Have you checked your spam folder?
Because, there are instances that some emails with similar contents may get tagged as spam by email service providers. If it is not there kindly let us know.
Thank you for using JotFrom!
Yes I check the spam mail
Snot on spam mail
I did not change any setting last 48 hr
I am sending email to
It sending test mail to firstname.lastname@example.org – okay
But could not send to email@example.com
I have removed firstname.lastname@example.org from our bounce list and you should be able to receive email now.
Please refer to this guide to prevent this issue to happen in the future.
Kindly try the test email and let us know if problem persists.
Thank you for using JotForm.
It works now
We are glad to hear that @hunsong,
Again, we are very sorry for the inconveniences.
Thank you for using JotForm. :)