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revivefmAsked on June 13, 2020 at 12:45 PM
Hi,
I've created a form where the user selects a product and on submition it send an auto generated invoice. I've customised the invoice in 'form builder' which works however after a day it reverts to the default invoice.
I've tried to resolve this issue but without any luck.
Please can you advise.
Kind regards
Umar
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Mike_G JotForm SupportReplied on June 13, 2020 at 5:21 PM
To my understanding, you are referring to the PDF Document you created in your form as an invoice.
I created a cloned version of your form in my account to test the issue. After a test submission, I got the PDF Document (invoice) as an attachment to the email I received.
And there is also this PDF Document attached to the email notification.
Are any of these the updated invoice(s) you are referring to or these are the default ones?
Please give us more details.
We will wait for your response.
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revivefmReplied on June 14, 2020 at 10:28 AMHi mike,
Thanks for your email.
I am referring to the PDF invoice it creates, as you just tested. The green
invoice that you have received is the default invoice the jotform creates.
I have customised that invoice to be in line with our branding and added a
few extra details.
(Please see attached the invoice I have created)
The issue is that after a day, jotform reverts back to the green invoice
and the invoice I created gets removed.
I hope this makes sense.
Kind regards,
Umar
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John Support Team LeadReplied on June 14, 2020 at 12:27 PM
Hello Umar - I was able to replicate this when I turned the INVOICE off. When I turned it on again, it creates a new template:
You can no longer use the previously created template.