What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email Sending for Email Alerts

    Asked by Antonio_Silva on July 07, 2013 at 07:02 PM

    I have other accounts I wonder if it is Ok

    All accounts send email to: mestreas@gmail.com

    My email is ok

    Thanks

    -----------------------------------------------------------------------------------------------------------

    • User.: Antonio_Silva                  

    e-mail.:mestreas@gmail.com            

    --

    • User.: Harleys                        

    e-mail.:ringneckbr@gmail.com          

    --

    • User.: Ringneck                       

    e-mail.:jotformes@gmail.com           

    --

    • User.:Whiskey     

    e-mail.:harleys_toninho@hotmail.com   

    --

    • User.:Both                            

    e-mail.:clubedospsitacideos@gmail.com 

    --

    • User.: Ninhos                         

    e-mail.: mestre.wellingtom@gmail.com  

    --

    User.: willewell                      

    e-mail.: williamdrag@gmail.com        

    --------------------------------------

    • User.: Jotform_well                   

    e-mail.:well_tdk@hotmail.com          

    --

    • User.: vaniadisessa                   

    email.: vaniadisessa@gmail.com        

    --

    • User.: vilaiolanda                    

    email.: vilaiolanda@terra.com.br

    Page URL:
    http://clubedospsitacideos.blogspot.com.br

    email email alerts hotmail send email thanks
  • Profile Image

    Answered by jeanettebmz on July 07, 2013 at 07:23 PM

    mestreas@gmail.com is not in our bouncing list

    However, there is indeed an issue which is affecting our email notification system and this is happening due to the reasons explained in our main page  Our engineers are working hard to resolve this.

    To prevent this issue with other forms of yours, make sure you set up correctly the Sender Name (map it to the Name field in the form) and the Email address (map it to noreply@jotform.com)

    https://cms.jotform.com/uploads/image_upload/image_upload/global/16265_noreply.png

     

    If you want to reply back to the user, then you could set Reply-To  field to the Email address field from your form

  • Profile Image

    Answered by Antonio_Silva on July 07, 2013 at 07:27 PM

    I have other accounts I wonder if it is Ok

    Please check for me - Thanks

    -----------------------------------------------------------------------------------------------------------

    • User.: Harleys                        

    ► e-mail.:ringneckbr@gmail.com          

    --

    • User.: Ringneck                       

    ► e-mail.:jotformes@gmail.com           

    --

    • User.:Whiskey     

    ► e-mail.:harleys_toninho@hotmail.com   

    --

    • User.:Both                            

    ► e-mail.:clubedospsitacideos@gmail.com 

    --

    • User.: Ninhos                         

    ► e-mail.: mestre.wellingtom@gmail.com  

    --

    User.: willewell                      

    ► e-mail.: williamdrag@gmail.com        

    --------------------------------------

    • User.: Jotform_well                   

    ► e-mail.:well_tdk@hotmail.com          

    --

    • User.: vaniadisessa                   

    ► email.: vaniadisessa@gmail.com        

    --

    • User.: vilaiolanda                    

    ► email.: vilaiolanda@terra.com.br

  • Profile Image

    Answered by sidharth_kch on July 08, 2013 at 12:41 AM

    @Antonio_Silva

    None of the above email ids are in our bounce list.

    I randomly checked few of your form's notification setup and see that you not changed the "Sender Email".

    We are having a technical glitch and our development team is already working on resolve this issue. As advised, request you to please change your notification's "sender Email" to "noreply@jotform.com".

     Thanks,

    Sidharth