Why has my account been suspended?

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    David Reaney 
    Asked on June 14, 2020 at 02:01 PM

    Hi, I have just tried to log into my account and discovered it has been disabled.  I think I know why - I recently produced a form which included space for card details - if you see the form, you'll see it makes reference to destroying the data as it was intended as a 'paper' form to be completed by my colleagues in their phone calls with customers.

    Can you please re-activate the account AND leave that form in-place, suitably edited if you feel necessary.

    David Reaney

  • Profile Image
    Amin_N
    Answered on June 14, 2020 at 07:07 PM

    Hi there, David!

    Thanks for reaching out to us!

    We sincerely apologize for any inconvenience you may have encountered.

    Kindly be informed that your account has been suspended due to phishing activity within your form "Pre-MoveIn " in which you ask users for "credit card informationas shown below:

    1592176038Screenshot_2020-06-15 Pre-Move

    Furthermore, online Form Builders, including Jotform, are sometimes being used for identity theft and we go to great lengths to prevent this. That's why collecting these types of data is considered as phishing activity, as stated in our Terms of Use.

    Moreover, unfortunately, there is no way we allow to have credit card fields on forms. Alternatively, you must use a payment integration method, this guide will provide you with more info about this.

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.  However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though. 

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We are patiently waiting for your response with which you explicitly confirm that you agree to remove the offending fields shown above, so that we can act further and reactivate your account.

  • Profile Image
    David Reaney 
    Answered on June 15, 2020 at 04:28 AM
    Thank you for your email.  I confirm that I shall remove the credit card sections from my Pre Move In form and study your Payment Authorisation guide.
    David Reaney
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  • Profile Image
    Mianala
    Answered on June 15, 2020 at 06:33 AM

    Hello David,

    I have removed the offending fields from your form Pre-MoveIn and reactivated your account. Please review our Terms of use.