What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I and the user receive double notification on submissions and notification email cut

    Asked by RegisterKasambahay on July 08, 2013 at 01:40 AM

    1. I have two email alerts on my form: one for me and one for the user.

    I tried testing the form but both I and the user received 2 emails. 

    the user also tried to edit his submission and I also received 2 emails again for that edit.

    How can I fix this?


    2. Also, the notification is cut right at the middle. therefore, i cannot see the whole submission, not to mention the edit links I placed at the notification email. please help. I attached a screenshot of the email here right where the mail was cut.


    Reply at contact@registerkasambahay.ph

    Thank you.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on July 08, 2013 at 05:57 AM


    Good day! Regarding your questions;

    1. I'm not able to replicate the same to our end. I only received one email notification and one auto responder. I would suggest checking your current settings, delete duplicate notification/auto responder. Or, re-create your form notification and auto responder.

    2. Re-creating both notification and auto responder would resolved that issue.