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    I and the user receive double notification on submissions and notification email cut

    Asked by RegisterKasambahay on July 08, 2013 at 01:40 AM

    1. I have two email alerts on my form: one for me and one for the user.

    I tried testing the form but both I and the user received 2 emails. 

    the user also tried to edit his submission and I also received 2 emails again for that edit.

    How can I fix this?

     

    2. Also, the notification is cut right at the middle. therefore, i cannot see the whole submission, not to mention the edit links I placed at the notification email. please help. I attached a screenshot of the email here right where the mail was cut.

     

    Reply at contact@registerkasambahay.ph

    Thank you.

    Page URL:
    https://secure.jotform.me/RegisterKasambahay/signup

    Screenshot
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    JotForm Support

    Answered by Welvin on July 08, 2013 at 05:57 AM

    Hi,

    Good day! Regarding your questions;

    1. I'm not able to replicate the same to our end. I only received one email notification and one auto responder. I would suggest checking your current settings, delete duplicate notification/auto responder. Or, re-create your form notification and auto responder.

    2. Re-creating both notification and auto responder would resolved that issue.

     

    Thanks