I am not getting the email with reset instructions.

  • Profile Image
    Melissa 
    Asked on June 15, 2020 at 02:50 AM

    Hi team,


    I've tried resetting my password a few times but I am not getting the email with reset instructions.


    Thank you


    Melissa

  • Profile Image
    Ariel_P
    Answered on June 15, 2020 at 03:21 AM

    Greetings,

    Thank you for reaching out to us.

    I have not found any account associated with your email h***o@love************photo.com.

    Please make sure you have the correct email address for the account you're trying to recover and try resetting the password again.

    If you're still having troubles, please provide at least one of the following, for us to be able to assist you further:

    - username
    - the URL of the form associated with the account
    - if the form is embedded, please share with us the URL of the page where the form is embedded

    Looking forward to your response.

    Related Guide: How to reset Jotform account password