How can I see the product name in the submission with the inventory and form calculation widget

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    Asked on June 15, 2020 at 07:29 AM


    I’m creating a product order form using the inventory widget. I’ve managed to use the form calculation widget to give the total price of the order.

    But when I tested it, the submission I got was just full of numbers and there was no product names. Is there any way to use to inventory widget and the form calculation widget where you can see the product names in the submissions? 

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    Answered on June 15, 2020 at 08:01 AM

    Hello KarenSmiles,

    The email template for your form is built incorrectly. This is likely a result of it being edited while you were setting up the form, which stopped the Builder from automatically creating it.

    Please read this article for details on how to edit email content:

    For your form, it is possible to recreate the template by creating a new notification email. Make sure you delete the first one before you try to add one. To delete an existing notification email, hover the email box, then click this button:

    If you do this, you will notice that the email content still shows empty cells.

    This happens because the left cell of the default table contains the question titles you set up:

    The ones in your email content are empty because you left the questions blank. You can either edit them on the template as shown in the article above, or edit your inventory widgets to add questions and have the template automatically filled.

    Please let me know if you have any further questions.

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    Answered on June 15, 2020 at 02:05 PM

    thanks a lot for you help!

    I’ve managed to sort the fields out to that I get a product name on the submission form. 

    But I’m unsure about what to do for the email that you said was built incorrectly. I was also trying to add an autoresponder email so that the clients would get an email with their order on as well as me. When testing it, it hasn’t worked and I’m unsure about what to do

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    Answered on June 15, 2020 at 05:20 PM

    Please try the following:

    1) Remove the Email Notification and Email Autoresponder from your form.

    How to Delete Notifications/Autoresponder

    2) Then, add the new Email Notification and Email Autoresponder.

    Setting up Email Notifications

    Setting up an Autoresponder Email

    This way you should get correct email templates with the current product labels.

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    Answered on June 16, 2020 at 11:48 AM


    Thank you for your message.

    To reset the inventory widget quantity without deleting any submissions, just adjust its available quantity found in its settings. The available quantity will always be subtracted with the number of existing submissions. Example:

    In the example above I have 5 available at the beginning, after taking 2 we need to add the number 7 to have again 5.

    If you need any further assistance, please let us know. We will be happy to help.

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    Answered on June 16, 2020 at 01:29 PM


    thanks so much for your help, I just have one last query.

    if you look at my form there are quite a few pages, and some of them are really short (e.g I can only fit one product on) is there anyway I can increase the size of the short pages to the same size as the first page? 

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    Answered on June 16, 2020 at 03:18 PM

    The page size depends on the Page Breaks. You can reposition the Page Breaks in the form builder, or add/remove them if needed.

    If there is anything else, please let us know.