forms sent by: =?UTF-8?B??= [noreply@jotform.com]

  • Profile Image
    GuyCPeeters
    Asked on July 08, 2013 at 05:37 AM

    Hello,

    I use your jotform for several years now. Thanks for a wonderfull product!

    Up till now I received the forms in my mailbox with the mailaddress of the sender. Recently the are sent by '=?UTF-8?B??= [noreply@jotform.com]

    Which is very annoying and confusing and makes it complicated to reply the sender.

    Did anithing change? Or what can I do to correct that? It used to work fine

     

    Thans very much.

    Gi

  • Profile Image
    sidharth_kch
    Answered on July 08, 2013 at 06:45 AM

    @GuyCPeeters

    There were some technical glitch which were caused because of some change in amazon api.  We have disabled the custom sender email feature where you cannot change the "Sender Email".

    Thanks,

    Sidharth

  • Profile Image
    EltonCris
    Answered on July 08, 2013 at 07:28 AM

    Gi,

    If you have replied to this thread, sorry but we were not able to view it here. Kindly post it on this thread instead so we can assist you further if that's a question. http://www.jotform.me/answers/238910

    Thanks!

  • Profile Image
    Gi
    Answered on July 08, 2013 at 07:36 AM

    What does that mean?? "We have disabled the custom sender email feature where you cannot change the "Sender Email"."

    why is it not possible to see who the sender is?

  • Profile Image
    EltonCris
    Answered on July 08, 2013 at 08:15 AM

    Hi Gi,

    We have issues with our email system lately. There was some changed on the Amazon bounces API (one of our email service provider) which affects few of our users email addresses to end up in the bounce list. In order to avoid this issues in the future, we are forced to disable the "Sender Email" permanently. This is the reason why you are seeing "noreply@jotform.com" as the sender of every submissions you received via email. However, you can set "Reply-to Email" to your form email field so when you hit reply in your inbox, user's email address will be autofilled on the Reply to email.

    Hope this clears your question. Thank you!

  • Profile Image
    roxxstar
    Answered on May 07, 2014 at 07:45 PM

    so can noreply@jotform.com be hidden?

  • Profile Image
    ashwin_d
    Answered on May 07, 2014 at 10:11 PM

    Hello roxxstar,

    Though it is not possible to hide them completely but you can display the sender details there. Please check the following guide and see if that helps you:  http://www.jotform.com/help/258-How-to-receive-your-email-notifications-as-if-your-form-submitter-sent-them

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image
    Petr Kuhn 
    Answered on October 31, 2016 at 04:12 PM

    Hello,

     

    I received an order to Flyskin, but the sender was the e-mail address: =? UTF-8? B ?? = [noreply@jotform.com]

     

    Please repeated contact petr.kuhn@flyskin.cz

     

    Thank you for understanding.

     

    Peter Kuhn

    www.flyskin.cz