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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving emails

    Asked by positivecf on July 08, 2013 at 05:45 AM

    Hi,

     

    I'm not receiving the order sent to my emails after the 'submit' is clicked.

     

    Email server is working fine.

     

    Please help!

     

    Thanks

    Page URL:
    http://theshepherdspie.com/order.html

    Emails email thanks
  • Profile Image
    JotForm Support

    Answered by Morian on July 08, 2013 at 06:11 AM

    Hello!

    I checked the emails you are using for Email Alerts and I found them in our bounce list. I have removed the emails from our bounce list so that should fix it.

    Let us know if the problem persists, though. Thanks!