Unable to Upgrade to JotForm Bronze Plan

  • sthazethe
    Asked on June 15, 2020 at 9:06 AM

    please help, i need to upgrade this asap. 

    Jotform Thread 2389235 Screenshot
  • Sonnyfer JotForm Support
    Replied on June 15, 2020 at 9:42 AM

    Hi there - Apologies for the inconvenience.

    Kindly try upgrading through the below link instead:

    - Bronze monthly | yearly

    Give it a try and let us know how it goes.

  • sthazethe
    Replied on June 15, 2020 at 11:54 AM

    used the link and upgraded, how long do I have to wait for it be activated ?

  • Jimmy_D
    Replied on June 15, 2020 at 2:04 PM

    Sorry for the frustrations. We haven't received the payment yet.  Have you paid using a Credit or Debit Card? If yes, can you please send us a copy of the invoice you have received? 

    Kindly let us know. We will be glad to help you resolve the issue. 

    Regards, 

  • sthazethe
    Replied on June 15, 2020 at 3:55 PM

    Did not receive an invoice, but when I try to pay   - image Screenshot 10

  • Mike_G JotForm Support
    Replied on June 15, 2020 at 7:35 PM

    I have checked your account and it now has an active Bronze Monthly subscription.

    You can confirm that on the billing page of your account.

    https://www.jotform.com/myaccount/billing

    You can also check your subscription invoices on that page.

    How-to-check-invoices

    Please feel free to let us know if you need any further assistance.