Only part of my form showing on webpage

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    MisterPaul
    Asked on June 15, 2020 at 11:25 AM

    Hi, just getting going again after the break, unfortunately, I seem to have doen something wrong, only part of the form is showing on the webpage.

    The only code I could get to do anything was the iFrame one, I don't remember using that before. Can you help please.

    My page url is https://mr-pauls-pantry.com/order-form/


    Thanks

    Paul

  • Profile Image
    Anita_K
    Answered on June 15, 2020 at 12:16 PM

    Hi Paul,

    thank you for reaching out to us. We actually do recommend the iFrame Embed Code in most cases as there is the least chance of something conflicting with the code on your website.

    I went to the link you have provided and seem to be able to see the whole of the form:

    Were you able to solve the issue in the meantime? If not, can you please tell us what browser and device you are using?

    Looking forward to your answer.

  • Profile Image
    Paul Bruce 
    Answered on June 15, 2020 at 02:20 PM

    Hi Anita,

    Thanks very much for your reply, my browser is Google Chrome, so I tried the incognito option and it appears to work OK on there. It also works when I review it in wordpress. I checked and my Chrome version is up to date.

    What's worrying me is I'm going live a few days announcing the new starting date.

    Any ideas please?

    Regards

    Paul

    Sorry I'm working on my laptop in widows 10. I had no problems for months before the close down.

  • Profile Image
    KrisLei
    Answered on June 15, 2020 at 06:00 PM

    Hello Paul,

    Thank you for providing us additional information. I have also tried accessing the embedded form and it seems to show fine using the iFrame embed codes. I am also using Chrome as my browser. 

    1592257916form.jpg

     "only part of the form is showing on the webpage."

    Can you perhaps provide us with a screenshot of the issue you are showing on your end, so that we can take a closer look? Can you please also provide us with a screenshot of the console logs report while accessing the page? For reference: How to get a console report from most common browsers?

    Also, we are unable to view files attached to emails, here's a guide on uploading images on the support ticket: How-to-Post-Screenshots-to-Our-Support-Forum

    Thank you. Looking forward to your response.

  • Profile Image
    Paul Bruce 
    Answered on June 16, 2020 at 08:54 AM

    I hope this is what you requested, I'm very technical I'm afraid.1592311970Screenshot1.png


    1592311997Screenshot2.png

  • Profile Image
    Bojan_J
    Answered on June 16, 2020 at 10:13 AM

    Greetings Paul.

    Thank you for the additional information. 

    The provided images are exactly what my colleague asked.

    Since the problem is not present in the Incognito mode, I suspect the problem is in the cache. I have removed the cache from your form, but I am unable to remove it for your browser.

    To remove the cache from Chrome, please hold CTRL+SHIFT+DEL at the same time. A new tab should open, and make sure you select Cached images and files and set the Time Range to All Time:

    After this, click on Clear data

    Please let us know if this resolved your problem. 

  • Profile Image
    Paul 
    Answered on June 16, 2020 at 01:08 PM

    Hi there,

    Yes, followed your directions and all is OK. Very many thanks to the team, your your help is much appreciated. THANKS AGAIN


    Regards

    Paul