I paid for Silver plan but I still see the limit notices

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    shri.krishan
    Asked on June 15, 2020 at 12:23 PM
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    shri.krishan
    Answered on June 15, 2020 at 01:33 PM

    can you Please investigate and confirm why payment is not reflecting 

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    Welvin
    Answered on June 15, 2020 at 03:38 PM

    Please go to your billing section, and upgrade the card from there https://www.jotform.com/myaccount/billing to see if that will fix it.

    I have also sent this to our billing team to see if they can find the payment details that you've sent through our support email account. We'll keep you posted. 

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    Welvin
    Answered on June 15, 2020 at 03:40 PM

    I'm sorry, but would you mind telling us the expiry date of the VISA card that ends with 2001? You have this in your email.