I'm trying to delete PDF's but I'm not able to

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    Asked on June 15, 2020 at 12:43 PM

    I'm trying to delete all pdf forms except DINVOICE.  It gives me the option to but once I click on yes (delete) it refreshes and the pdf is still there. 

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    Answered on June 15, 2020 at 03:27 PM


    Not sure what's causing the issue, as I tried creating multiple PDF documents on my account and I'm able to delete them. I checked your account and tried deleting one of your simple invoice PDF documents and I'm getting the same behavior. It just refreshes when clicking the "Yes" button and does nothing. 

    Here's the error I'm getting when I attempt to delete a PDF document in your account.

    1592248734Screenshot from 2020-06-16 03-

    I have escalated this issue to our back-end team so they can further investigate. We'll get back to you on this thread as soon as we have any updates from them.