Why is my account disabled

  • Profile Image
    Steve Hunter 
    Asked on June 15, 2020 at 01:39 PM

    Hello, my name is Steve Hunter and am part of a non-profit organization called McDowell Trails Association.  Our organization has been using 1 Jotform on our web site for new memberships.  recently, I created a new Donations form to be added, but noticed now the account is disabled.

    Please advise on enabling the account

    I included some screen shots of the web site where the error occurs that the form is disabled.

    You can see this error by going to mcdowelltrails.org then “Join and Donate” and then “Join MTA”

    Thanks,

    Steve Hunter

    Board of Director member of McDowell Trails Association

  • Profile Image
    Sam_G
    Answered on June 15, 2020 at 04:12 PM

    Hi Steve,

    Thank you for contacting Support.

    We're sorry for the inconvenience. We have reactivated your account. 

    Please let us know if you need further assistance.