What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When can we change that REPLY field back?

    Asked by prone on July 08, 2013 at 07:34 AM

    I know you told all of us to change the "reply to" email to the "noreply" email, and we've done that. We are getting notification emails. BUT. WHEN can we once again STOP using the "no reply" address, and change that BACK to a custom field? (In our case, using the "email" field helps us keep the MANY daily emails organized).

    This is a real pain in the neck, and we are paying for this service.

    It's VERY difficult to manage correspondence if I cannot see my response in that same thread, and cannot simply hit "reply" to the Adoption App / Surrender App / Contact Us form. I have to click the email field WITHIN the form, and do NOT have the original info pasted in - so it's time consuming and confusing at best.

    We are a 100% volunteer organization, and I've had to spend a LOT of time with this issue.


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    Answered by sidharth_kch on July 08, 2013 at 07:46 AM


    I deeply apologize for this inconvenience. We have permanently disabled the custom "Sender Email" feature. All notification emails will only be sent from "noreply@jotform.com". But you can change the Reply-to  email address.