Problem: we don't receive any email

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    arpapiemonte
    Asked on July 08, 2013 at 07:37 AM

    Hi

    our users notice we can't receive any notification email.

    Can you check if there is a problem of bouncing list or blacklisting, or something like this?

    Thank you in advance

    Best regards

    Diego Rullo

  • Profile Image
    sidharth_kch
    Answered on July 08, 2013 at 07:56 AM

    @arpapiemonte

    There were some technical glitch which were caused because of some change in amazon bounce api.  It would be geat if you could send us the list of your recipient email address. We will check if those emails ids are in our bounce list.

    Your account email id "arpa.piemonte.it@gmail.com" was in our bounce list. I have removed it now and and you should receive submission emails on this email id.

    Thanks, 

    Sidharth

  • Profile Image
    arpapiemonte
    Answered on July 08, 2013 at 09:13 AM

    Hi Sidhart

    thank you very much

    best regards

    Diego

  • Profile Image
    arpapiemonte
    Answered on July 08, 2013 at 09:27 AM

    Hi Sidhart

    the address on witch we  have to receive jotform notification is: arpavip@arpa.piemonte.it

    Please remove it too

    Thank you in advance

    b.r.

    Diego

  • Profile Image
    arpapiemonte
    Answered on July 08, 2013 at 09:38 AM

    Hi Sidhart

    referring to last email I sent you, the list of email addresses should be this:

    arpavip@arpa.piemonte.it
    area.amministrativa-47@forms.zohocreator.com
    arpa.piemonte.it.avip@blogger.com
    area.amministrativa-64@forms.zohocreator.com

    Please remove it too

    Thank you in advance

    b.r.

    Diego

  • Profile Image
    dinesh-it
    Answered on July 08, 2013 at 10:49 AM

    Hi, Sorry for this inconvenience and thanks for understanding our problem. I have removed all your provided email ID's from our Bounce list. Check it now.

    Thank you.