Encrypted Form: Can not read data on result page

  • Profile Image
    Asked on June 15, 2020 at 03:52 PM

    I made an encrypted form and downloaded the key. 
    I noticed that when I receive an email submission, it shows encrypted. So, I went to the form setting the marked encryption as "NO". I started receiving submissions with full details. but the previous submissions are still encrypted and I can not read them.  

    When I open the submission page, I can see the latest submission only. previous ones are still encrypted and can not be read. 

    Please help 



  • Profile Image
    Answered on June 15, 2020 at 04:04 PM

    When I turn the form to be encrypted again, I can see all the details. 
    But if I select the encryption "Yes", then I can i can not see the encrypted submissions.

  • Profile Image
    Answered on June 15, 2020 at 07:36 PM

    When the encryption is enabled, you should see the decrypted data if you use a correct private key.

    When you turn off the encryption, you will not be able to see decrypted data. This is how it is designed to work.

    You may visit the next link for more information:

    Encrypted Forms and How to Use Them

    If you have any follow up questions, please let us know.