Paypal Business Not Connecting

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    Asked on June 15, 2020 at 04:31 PM


    Our Paypal business account is not connecting to the form and we need this up ASAP. Everytime we hit connect, it takes us to Paypal saying we are connected but when we go back into the Jotform, it says we are not connected.

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    Answered on June 15, 2020 at 08:32 PM

    We apologize for inconvenience. I also test PayPal Checkout payment integration on my form, but so far I was not able replicate the issue you were having.

    From your screenshot, it does show successfully connected already. Perhaps the issue is related to your browser cache.

    I suggest you retry the process using instead an incognito or private mode browser. 

    Please let us know if using the suggested workaround still did not fix the issue.

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    Answered on June 16, 2020 at 11:05 AM

    Hi Jonathan,

    Thank you for the quick reply. As mentioned, it says in Paypal that we are connected but when we go back to the Jotform it's not connected or showing at all.

    We've tried in multiple browsers, VPN, incognito, and multiple devices. Nothing is connecting it.

    Is there any other way to connect or force a connection here?

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    Answered on June 16, 2020 at 12:26 PM

    Greetings and thank you for your message.

    Can you please let us know are you getting any error messages? Can you please try to remove the field, empty your form cache, and then add the field again? You can click here to see how to clean your form cache.

    If that does not resolve the problem, can you please send us a screenshot of the console? You can click here to see how to open the console. You can click here to see how to share screenshots. 

    Thank you for your cooperation.