- sandraAsked on July 08, 2013 at 08:31 AM
I can't select sender email - jotform no reply
I have only
Name and Email that's it. I had it in. I don't understand
Please help us out.
I have sent you an email on your firstname.lastname@example.org
with the subject: Notification are incorrect. There you can see the printscreen.
Thanks for helping us asap.
- JotForm SupportWelvinAnswered on July 08, 2013 at 09:45 AM
Good day! We have decided to permanently disable Sending Email notification from Custom Email Address that is why the "Sender Email" section is not visible from the settings. We have recently experience a problem with our email servers because lot of our users abused the function.
All notifications and auto responders are now using email@example.com as Sender Email which is NOT changeable. You can still use the Email Field as the "Reply-to Email" as you can see on the screenshot that you have provided. You are still able to see what's the email address of the sender by looking the "Reply-to Email" section.
- sandraAnswered on July 08, 2013 at 10:04 AMHi Support
bad users...not really nice , I don't understand why people are doing that. it's a shame !
Thank you for your info. but what should we do with the ?UTF-8?..in the "From" when I receive the notifications. How can I correct that? our clients don't understand that.
Thanks for your help.
- JotForm SupportWelvinAnswered on July 08, 2013 at 11:37 AM
Some people love "shortcuts" without thinking that it would harm someone or harm theirselves.
I've fixed the issue with the UTF-8. Please kindly check again.
- sandraAnswered on July 09, 2013 at 05:48 AMHi Support
Thank you very much, its working now with the above jotform with UTF-8Problem. But i have that problem with other clients too. Can you correct that globaly or do I have to send you every single jotform?
Thanks for helping us.
BTW: I can’t send you the response through the ticket we have. -> Please wait and nothing happens.
- JotForm SupportWelvinAnswered on July 09, 2013 at 07:02 AM
Do you know if what's the Mail Client used by your clients? The letter U from the word "für" may caused character encoding problems to some of the Mail Clients. Can you pleas ask them to check and make sure to set Mail Client character encoding settings to UTF-8 ?
You may also consider changing the said letter to English Text instead of cyrillic letters.
I can’t send you the response through the ticket we have. -> Please wait and nothing happens.
-Please try to clear your browsers cache and cookies. This should help.
- sandraAnswered on July 10, 2013 at 05:34 AMHi Support
But there is no ü or ö or ä in this form. Please check this form
and there the last submission was on the 08.07.2013 without these öäü. Please check the attachment: That was a forward to my address.
- sandraAnswered on July 10, 2013 at 11:43 AMHi
I did that, I have sent the mail with the attachment to your firstname.lastname@example.org mail.
- JotForm SupportWelvinAnswered on July 13, 2013 at 05:22 PM
This is just to update you with regards to the UTF-8. We've already fixed this. Can you please confirm from your end?
- sandraAnswered on July 14, 2013 at 06:33 AMHi Support-Team
With this two jotforms it works now. THANKS A LOT !
And I saw that you have reinstall the select to Jotform no reply . that s good ! thank you.