My customers cannot fill one simple bar

  • Philipsen93
    Asked on June 15, 2020 at 5:33 PM
    2. I constantly find that my customers cannot fill 1 simple bar.
  • Eduardo_H
    Replied on June 15, 2020 at 5:36 PM

    Hello, @Philipsen93

    Could you provide additional information on this issue?

    What specific problem your form users are facing, and on which form(s)?

    We look forward to your reply. 

  • Philipsen93
    Replied on June 15, 2020 at 7:31 PM

    Hello again.


    It is, in fact, everyone. The problem I am experiencing is my emails are set up for all of them, or for the people who need to receive it. But yesterday I received only 3 alarm reports, out of 26?


    Didn't my customer information like mine fill in as well?


    All mails are set up in the correct, notifications areas, but it is as if it will not send it when you press send. It gets registered, but I don't get any mail on all of them. Sure if I'm lucky.


    Sincerely


    Casper

  • Patrick_R
    Replied on June 15, 2020 at 11:20 PM

    Hello Casper! Regarding your issue with the emails, you are already in discussion on a separate thread, i.e. https://www.jotform.com/answers/2389709/ You were asked to provide the Form URL. Please provide the same and we'll respond to your query under that particular thread.

    This thread is regarding your another questions, i.e. "My customers cannot fill one simple bar". I believe that you're referring to this form https://www.jotformeu.com/form/92293720158358 If not, then please correct.

    Also, let us know the Field name with which your users are facing issues, please elaborate the problem as well. We'll look into it and get back to you.

    Awaiting your response.