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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My response forms of contact are blocked why?

    Asked by Isabel Alves on July 08, 2013 at 09:24 AM
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    JotForm Support

    Answered by Welvin on July 08, 2013 at 10:43 AM

    Hi Isabel,

    We recently have a problem with our email system which caused this to happen, but everything has been sorted already. However, we've made some changes and permanently disable Sending Email notification from Custom Email Address that is why (if you will check) the "Sender Email" section is not visible from the email notification settings. 

    The problem also caused some of our users email address to land into our bounce list. Unfortunately, your email address is one of them but I have removed it already so you should now received the notifications again. 

    If you have any email address as the form recipient, please let us know so we can check and remove (if they have been blacklisted).

    We'd also suggest to check your Form Notification and change the settings per screenshot below:

    For Form Notification:

    For Form Auto Responder:

    Thanks for your understanding on this matter.