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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    forms are not fowarding to e-mail suddenly

    Asked by VisionProCleaning on July 08, 2013 at 09:50 AM

    This form is supposed to foward to our email and has worked fine until the last few days.  Very important to resolve asap.  It shows up in the jotform "inbox" but does not forward to the e-mail. 

    Page URL:
    http://form.jotformpro.com/form/20331355185

    JotForm email
  • Profile Image

    Answered by jmmedia on July 08, 2013 at 09:53 AM

    I have the same issue

  • Profile Image

    Answered by dinesh-it on July 08, 2013 at 11:14 AM

    @VisionProCleaning

    Very sorry for the inconvenience caused. Can you please provide us the Form URL for which you are getting this issue? So that we can check our mail logs and investigate further.

     

    @jmmedia

    Sorry for the inconvenience caused. You mail ID came into our Bounce list for some reason. Now I removed your mail ID from our Bounce list. Can you please check now.

     

    Thank you.

  • Profile Image

    Answered by EliezerN on July 08, 2013 at 11:43 AM

    @VisionProCleaning

    The JotForm Support Team Deeply apologizes for the inconveniences that may have caused.

    This issue is due to a technical  problem in our servers that is affecting our email notification system. Our team of developpers is already working hard to solve this issue asap. That's why many of you are having problems to recieve your notifications.

    Due to that issue your email was found in the bounce list:

    Resultleadership@visionprocleaning.com was IN the bounce list  

    Reason(s) : Amazon blacklisted.

    I have already removed it from there. But to prevent that happens again, follow these instructions:

     

    Change the Sender Name to the to the Name field of your form, it can be Who are you? in your case.
    And setup the Reply-to to the email field of your form. That should look like the example below:

    https://shots.jotform.com/eliezer/Screen%20Captures/reply-to.png

     

    If you need further assistance, don't hesitate to contact us.

    Thanks!