Unable to receive email notifications

  • Profile Image
    jackwong
    Asked on June 15, 2020 at 10:38 PM

    Hello Jotform,


    Not really sure what might be wrong, currently I'm having no problems receiving notifications on all my forms except for "Eu Rewards Online (Ecomm Paid)"

    Have tried the test email and it works. However, neither me or the other notification email address that I've input has received these submissions.


    This form URL is https://form.jotform.me/jackwong/eu-rewards-flow


    Thank your for your kind assistance.

  • Profile Image
    Kenneth_C
    Answered on June 16, 2020 at 03:13 AM

    Thank you for reaching support,

    I cloned and tested the form and I was able to successfully receive an email notification:

    1592291390h1.png

    I also check the email logs and a recent email notification was sent out, was this not received?

    [2020-06-15 22:33:08] Notification Test SENT to jack.wong@euyansang.com from noreply@jotform.com

    Can you please check your spam folder perhaps it was routed there.

    You can also contact your email provider and have them while Jotform's IP Addresses and Domains, here is a Related Guide: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    Let us know how it goes.

    Best.