Unable to login to Jotforms... Message says that someone reset our password

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    Steffannie Roache 
    Asked on June 16, 2020 at 02:10 AM


    Has Jotforms been compromised?  I have attempted to login and reset my password several time.  The system says I've been locked out and when I have reset my passcode, it does not allow me to log in with the new code.

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    Answered on June 16, 2020 at 05:52 AM

    I did check your account "Roache" and did not find any issue with that but there is no form in this account. As per our logs, you seem to have also changed your account password as well.

    Do you have any other account where you are trying to sign in and shows locked out message? Please let us know the account username or the email with which you are trying to login, and we will take a look

    We will wait for your response.