Account suspended

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    Karolina Flaherty 
    Asked on June 16, 2020 at 03:10 AM

    Can you please help me I am not sure why but my account has been suspended. 
    can you please help? 
    thank you

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    Answered on June 16, 2020 at 06:23 AM

    Your account is suspended because of this form: 201123535482346. Collecting sensitive information such as passport numbers may violate our terms-of-use if appropriate security practices not followed.

    If your purpose is not to collect passport number from the general public, but from your own customers; and if your business is among the list above and you comply with recommendations below, then we can make the exception:

    1.) Add Terms of Use widget (for your users to read and agree). This will surely make your forms not to be considered as guilty of phishing activities

    2.) Add a Signature widget where your users sign and agree to provide such sensitive information.

    I have now deleted the offending fields from your form and activated your account. Please add the necessary widgets first before adding the field for passport number to avoid further suspension in your account.

    Thank you!