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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problem with the email notification

    Asked by gruposte on July 08, 2013 at 10:46 AM

    I can´t receive the forms in my mail, i don't know what is happening, is really important the solution ASAP.

    Page URL:
    http://gruposte.com/contacto.html

    email problem email notification solution
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    JotForm Support

    Answered by Welvin on July 08, 2013 at 12:00 PM

    Hi,

    We have fixed this by removing your email address from our bounce list. We recently have a problem with our Email System which caused this to happen. Everything is in order now. Our developers have fixed the issue.

    If you have any email address used as a form recipient, please let us know so we can check and remove from our bounce list.

    Also, we've made some changes and permanently disable Sending Email notification using Custom Email Address that is why (if you will check) the "Sender Email" section is not visible from the email notification settings. In line with this, we suggest to check and change your current settings per screenshot below:

    For form notification:

    For Auto Responder:

    Thanks for your understanding on this matter.