Form with Paypal payments

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    nikkeifit
    Asked on June 16, 2020 at 09:10 AM

    Hello, I made a form with the Paypal payment added to it and for some reason only a few have processed with the payments, 42 out of the 136. We are trying to get in contact with Paypal as well, but I was wondering if you could help us figure out what went wrong and why the forms still processed without payments? Thank you.

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    IvayloK
    Answered on June 16, 2020 at 10:20 AM

    I checked your form. It is because you have not made the payment field "Required". So, your respondents are able to submit the form even without a payment.

    I would suggest you to make the payment field "Reuired" from the settings and then test again.

    1592316950chrome_KZMA2mwEKb.png

     If the issue still persists after that, please let us know and we will further investigate.