Form with Paypal payments

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    Asked on June 16, 2020 at 09:10 AM

    Hello, I made a form with the Paypal payment added to it and for some reason only a few have processed with the payments, 42 out of the 136. We are trying to get in contact with Paypal as well, but I was wondering if you could help us figure out what went wrong and why the forms still processed without payments? Thank you.

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    Answered on June 16, 2020 at 10:20 AM

    I checked your form. It is because you have not made the payment field "Required". So, your respondents are able to submit the form even without a payment.

    I would suggest you to make the payment field "Reuired" from the settings and then test again.


     If the issue still persists after that, please let us know and we will further investigate.