HIPAA: account locked

The password was incorrectly entered too many times and the account got locked. I sent a password reset to my email and changed the password, but the account is still locked. 

Will the lock be lifted after a set amount of time, or is this something that support staff needs to do?

I have activated your account and flush the login attempts. 

Please try it again and let us know if you need further help.

Thank you.