HIPAA: account locked

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    Mitchell Raab 
    Asked on June 16, 2020 at 09:16 AM

    The password was incorrectly entered too many times and the account got locked. I sent a password reset to my email and changed the password, but the account is still locked. 

    Will the lock be lifted after a set amount of time, or is this something that support staff needs to do?

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    Answered on June 16, 2020 at 10:25 AM

    I have activated your account and flush the login attempts. 

    Please try it again and let us know if you need further help.

    Thank you.