Order ID missing error is shown when form is submitted.

  • asiaqueenie
    Asked on June 16, 2020 at 10:20 AM

    I tested this form

    cant submit

    keep popping up

    user id missing

    what does it mean

    where can I input user ID??????

    Page URL: https://form.jotform.com/201651879748469
  • Bojan Support Team Lead
    Replied on June 16, 2020 at 11:54 AM

    Greetings and thank you for your message.

    The problem with your form seems to be that PayPal integration is not connected with your PayPal account. To connect it, you need to open the payment settings and select Connect with PayPal:

    Order ID missing error is shown when form is submitted Screenshot 20

    Also, PayPal integration is in test mode. While in test mode, you won't be able to collect any payments from the form. You can update this from the settings as well.

    Let us know if you have any additional questions.