What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image


    Asked by Fetchdogrescue on July 08, 2013 at 11:13 AM

    When I try to send the test email it says it is blocked by jotform and to contact you.  Why is this and what does it mean

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Morian on July 08, 2013 at 12:17 PM


    Per our superiors, here is the reason why it happened: 

    "Amazon made a change about the bounces API so our system was not adding
    all bounces to the bounce list correctly for a while, we learned about this when all of this started and that's why our bouncing system added hundreds of emails to the bounce list in the same day."

    This is now fixed

    We do apologize for the inconvenience. Let us know if the problem persists. Thanks!