Charged while in Test Mode

  • Profile Image
    lpolhamus
    Asked on June 16, 2020 at 10:28 AM

    Last week, I asked a group of reviewers to provide feedback on this form.  I have it in Test Mode & even showed our finance person.  She agreed that everything was set up correctly.  However, 2 of us were charged even though the form is in test mode.  Now we need to go through refund process.  What am I missing?  How did this happen?

    Also, I've made several inquiries about setting up the charges on this form.  I want it to total The Merge Registration and the Athletic Pass total.  Both need to have quantities associated with them.  I was told how to get it to total throughout the form and had it set up, but the quantities weren't there.  Now I have quantities for the Athletic Passes but not the Merge Registration.  Also, I can't get it to add the Payment Gateway anywhere.  It keeps telling me that it is already in use, but I deleted it when I added the Product List to Athletic Pass total.  

    Please help!  I'm starting to have a time crunch!  



  • Profile Image
    JohnRex
    Answered on June 16, 2020 at 12:09 PM

    Hello @lpolhamus - I just checked that the Product List on your form isn't integrated yet with any payment processors, so there shouldn't be charges:

    15923235702392028.png

    Now, if you plan to integrate it with a payment processor for a test, please ensure that you have set it up in a TEST MODE/Sandbox and that you are using a Sandbox account.

    For example with Paypal, there's an option there to set the payment mode as TEST:

    15923237452392028 2.png

    And don't forget to click the CONTINUE button at the bottom part of the settings page to save the connection.

  • Profile Image
    lpolhamus
    Answered on June 16, 2020 at 12:28 PM
    Because I have been trying to change the payment area, it appears to not be integrated NOW, but it WAS when we reviewed the first draft.
    Lisa A. Polhamus, M.S.Ed
    Assistant Principal | Genetics Teacher
    Bishop Dwenger High School
    1300 East Washington Center Road
    Fort Wayne, Indiana 46825
    260.496.4737
    [cid:2bc7fd0f-b937-436b-b3cb-67070db9c3c8]
    "May the Three Persons of the Holy Trinity Accompany You Today!"
    Go Saints!!
    ________________________________
    ...
  • Profile Image
    JohnRex
    Answered on June 16, 2020 at 01:53 PM

    May we know what payment processor did you use? We'll try to replicate it on our end.

    I just tried integrating Stripe Sandbox on my test form. Usually, on Sandbox mode, real cards will be declined. For example with Stripe, there are specified test cards that you can use: https://stripe.com/docs/testing 

    Here's my test form: https://form.jotform.com/201668374900053 

  • Profile Image
    lpolhamus
    Answered on June 16, 2020 at 02:28 PM
    Square
    Lisa A. Polhamus, M.S.Ed
    Assistant Principal | Genetics Teacher
    Bishop Dwenger High School
    1300 East Washington Center Road
    Fort Wayne, Indiana 46825
    260.496.4737
    [cid:b951f67e-9e89-41bd-96a9-805d785a8270]
    "May the Three Persons of the Holy Trinity Accompany You Today!"
    Go Saints!!
    ________________________________
    ...