Salesforce integration: Add cases from the integration

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    Shirley Jin
    Asked on June 16, 2020 at 10:33 AM

    Hi, 

    In our use case, we are updating the Case object in Salesforce, however, from the doc, it seems like Jotform can only update Accounts, Contacts and Leads, can you guys update Cases? 


    Thank you very much. 


  • Profile Image
    Bojan_J
    Answered on June 16, 2020 at 12:14 PM

    Greetings and thank you for your message.

    I will forward your message to our Developers as a feature request. 

    Unfortunately, we are not able to let you know if or when this feature will be implemented. As soon as it does, we will get back to you.

    Let us know if you have any additional questions.

    Thank you for your patience. 

  • Profile Image
    Shirley Jin 
    Answered on June 16, 2020 at 12:30 PM

    Thank you very much. 

    Besides using the existing 3rd party integration, is there any other way to do integration from Jotform? 

    Thank you. 

  • Profile Image
    Bojan_J
    Answered on June 16, 2020 at 02:28 PM

    Thank you for your reply.

    Unfortunately, no. The only alternative way is to use Zapier. I believe this service can offer a solution for you.

    Let us know if you have any additional questions.