Account is Locked due to wrong password

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    MacKenzie Phillips 
    Asked on June 16, 2020 at 11:05 AM

    Our account is repeatedly locking even when we input the correct password. It keeps saying that we have attempted 5x even after we reset. PLEASE ASSIST I have already submitted this question once and am unable to find it in the forum. Email associated with our account is and username is ThrivePS

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    Answered on June 16, 2020 at 12:17 PM

    Greetings and thank you for your message.

    The first ticket you have posted is on the following link:

    My colleague already replied to you there. If you have any additional questions, please post them in the original ticket.

    Thank you for your cooperation.