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    email not working

    Asked by mobilephonerepairs on July 08, 2013 at 11:25 AM

    our email address is not working with your software as we are not getting email alerts please could you check this problem and sort it out l need it working asap with email alerts 


    please email me back with the request 



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    Answered by khrisell on July 08, 2013 at 12:40 PM


    Your email phonesrepairs@gmail.com is not in our bounce list. I have checked our database and no issue on sending the email to your address.

    Make sure that all of your form's email alerts (on each form) are set this way
    -SENDER EMAIL : noreply@jotform.com

    Kindly check this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Have you checked your spam folder?

    Because, there are instances that some emails with similar contents may get tagged as spam by email service providers. If it is not there kindly let us know.

    Thank you for using JotFrom!