email not working

  • Profile Image
    mobilephonerepairs
    Asked on July 08, 2013 at 11:25 AM

    our email address is not working with your software as we are not getting email alerts please could you check this problem and sort it out l need it working asap with email alerts 

     

    please email me back with the request 

    phonesrepairs@gmail.com

    thanks 

  • Profile Image
    khrisell
    Answered on July 08, 2013 at 12:40 PM

    Hello,

    Your email phonesrepairs@gmail.com is not in our bounce list. I have checked our database and no issue on sending the email to your address.

    Make sure that all of your form's email alerts (on each form) are set this way
    -SENDER EMAIL : noreply@jotform.com


    Kindly check this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Have you checked your spam folder?

    Because, there are instances that some emails with similar contents may get tagged as spam by email service providers. If it is not there kindly let us know.

    Thank you for using JotFrom!