email not working

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    Asked on July 08, 2013 at 11:25 AM

    our email address is not working with your software as we are not getting email alerts please could you check this problem and sort it out l need it working asap with email alerts 


    please email me back with the request


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    Answered on July 08, 2013 at 12:40 PM


    Your email is not in our bounce list. I have checked our database and no issue on sending the email to your address.

    Make sure that all of your form's email alerts (on each form) are set this way

    Kindly check this guide:

    Have you checked your spam folder?

    Because, there are instances that some emails with similar contents may get tagged as spam by email service providers. If it is not there kindly let us know.

    Thank you for using JotFrom!