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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notification

    Asked by spainops on April 30, 2011 at 06:22 PM

    When I get a notification I am not getting the contents of a field I created called ´Interested in ?´. What I get is this ;

    Full Name         simon facebook         
    E-mail         spainops@gmail.com         
    Phone Number         (dd)-333         
    Additional Information    

    The Additional Information should be the contents of the ´Interested in´ box

    The form is :

    See it here http://seo.getonthenet.org/confirm-your-details/

    Script is <script src="//form.jotform.com/jsform/11190426213"></script>


    Surprised I have to raise this in a forum rather than email it to support ?

    Page URL:

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    JotForm Support

    Answered by NeilVicente on April 30, 2011 at 07:01 PM


    First off, this forum is our only means of support. Even if you email us, your query will be posted in this forum as a private thread.

    Anyway the reason why the additional information is not showing in your notification email is because you are using the wrong identifier for that field.

    If you click on Interested In? in the menu to the right of the Compost Email wizard, you would find out that the correct identifier for that field is {interestedIn} and not {additionalInformation}

    Hope this post answers your question. Please let us know if there's anything else.