Email notification

  • Profile Image
    Asked on April 30, 2011 at 06:22 PM

    When I get a notification I am not getting the contents of a field I created called ´Interested in ?´. What I get is this ;

    Full Name         simon facebook         
    Phone Number         (dd)-333         
    Additional Information    

    The Additional Information should be the contents of the ´Interested in´ box

    The form is :

    See it here

    Script is <script src="//"></script>


    Surprised I have to raise this in a forum rather than email it to support ?

  • Profile Image
    Answered on April 30, 2011 at 07:01 PM


    First off, this forum is our only means of support. Even if you email us, your query will be posted in this forum as a private thread.

    Anyway the reason why the additional information is not showing in your notification email is because you are using the wrong identifier for that field.

    If you click on Interested In? in the menu to the right of the Compost Email wizard, you would find out that the correct identifier for that field is {interestedIn} and not {additionalInformation}

    Hope this post answers your question. Please let us know if there's anything else.