Element was suddendly deleted from my form.

  • Profile Image
    SmokyMountainLake
    Asked on June 16, 2020 at 12:50 PM

    TERRIBLE FEATURE OF YOUR PROGRAM-  I JUST WENT TO A LOT OF TROUBLE TWEAKING MY TERMS AND SOMEHOW WITH A DOUBLE CLICK GOD KNOWS HOW,  IT TOOK TERMS COMPLETELY OFF AND LOST ALL MY HARD WORK.  I DIDN'T HIT PUBLISH EITHER. THIS HAS HAPPENED BEFORE AND ITS A REAL PROBLEM.  SO FRUSTRATED RIGHT NOW!!!!

  • Profile Image
    Kevin_G
    Answered on June 16, 2020 at 03:47 PM

    Apologies for the inconveniences caused. 

    I would recommend you to kindly check the revision history of your form, the changes are saved no matter if you do not click on the publish button, you may restore your form to the previous version where the missing element is present, this guide will help you to do so: https://www.jotform.com/help/294-How-to-View-Form-Revision-History 

    If the problem persists or you cannot find the version you had before, let us know. 


  • Profile Image
    SmokyMountainLake
    Answered on June 16, 2020 at 04:28 PM
    Thank you. I will do that. This has happened on several occasions. Also,
    how to you paste large amount of info into your form. Every time this
    happens I can’t remember how to get large amount of text put back. I try
    a copy and paste but it won’t allow it in the edit text section.
    Sorry to yell at you but I was super frustrated.
    Lynda
    ...
  • Profile Image
    Kevin_G
    Answered on June 16, 2020 at 06:17 PM

    I would recommend you to try using this widget: https://www.jotform.com/widgets/short-scrollable-terms

    This should allow you to paste text easily on the text section. 

    If you continue experiencing issues, let us know, we will be happy to assist you.