Confirmation emails not coming through

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    ejohnsonhays
    Asked on June 16, 2020 at 01:55 PM

    Hello,

    I have a form set up but I'm not getting an email every time there's a submission and the person who fills it out is also not getting verification they've submitted. I thought I had all the correct boxes checked, but something must be set up incorrectly.

     

    Thanks for the help!

  • Profile Image
    FelipeSantana
    Answered on June 16, 2020 at 05:36 PM

    Hello @ejohnsonhays,

    We do apologize for the inconvenience that you have experienced.

    After checking our records, I have found that there are no submission emails currently sent to the address ejohnson@hayscompanies.com. However, it seems that submission emails are being sent to your form respondents.

    Have you perhaps changed the email address recipient in your Notification email?

    I went ahead and made a test submission to the form titled Creative Project Request Form and I did receive an Autoresponder email right away. I can also see that the email was sent to you as well.

    1592343377Screenshot (249).png

    Can you kindly confirm with us if you have received my submission in your email?

  • Profile Image
    ejohnsonhays
    Answered on June 16, 2020 at 06:28 PM
    I received the confirmation form – I ended up deleting the ones I had set up and reset them this afternoon. That must have fixed whatever issue it was having. Thank you!!
    Elisha Johnson
    Direct: (612) 347-8406
    Hays Companies of Minneapolis
    [hayslogo]
    ...
  • Profile Image
    FelipeSantana
    Answered on June 16, 2020 at 06:31 PM

    Hi Elisha,

    I am glad to know that the issue has now been resolved.

    On behalf of the Jotform support team, you are most welcome.

    Please do not hesitate to reach out again if you have any further questions or concerns, we are always happy to help.