Resizing stopped working

  • stolin1
    Asked on June 16, 2020 at 3:09 PM

    I got to Page 8 of my FORM and all of a sudden, I cannot resize the Fields in the PDF Builder.

    I'm using this Test account to develop with, but my client has a paid version. Is there another level of support (phone) with the PAID version?

    I put this Vid on Youtube...kinda hard to explain with a screengrab

    https://www.youtube.com/watch?v=2bkDZ89IHDA



    Jotform Thread 2392753 Screenshot
    Page URL: https://www.jotform.com/pdf-editor/201484844298061
  • Jimmy_D
    Replied on June 16, 2020 at 7:23 PM

    I have tested a clone of your form on the PDF editor and was able to resize the fields on page 8. Kindly try a different browser or clear your browser's caches to see if it works for you. 

    Let us know if the problem persists. 


  • stolin1
    Replied on June 17, 2020 at 10:04 AM

    It just started working again (magically). But as you can see from the Video, it was NOT working.

    Thanks!

  • Richie JotForm Support
    Replied on June 17, 2020 at 10:26 AM

    It could have been a form cache issue.

    If the issue persists, let us know so that we can check it further.

  • stolin1
    Replied on June 17, 2020 at 11:28 AM

    Thank you so much. Your support group is AWESOME (and prompt)!